Help
How can we help?
Answers for supporters shopping a shop and for organizations considering one. Still stuck? Email hello@shopandrally.com.
Shopping a shop
How do I find my organization’s shop?
Use Find a Shop, or use the link or QR code your organization shared. Each organization has one shop with everything it offers.
When will my order arrive?
Items are made to order, so they ship after they’re produced. Each shop shows its delivery estimate, and you’ll get an email when your order ships.
Does my purchase support the organization?
Yes. Purchases from an organization’s shop raise money for that organization. Each shop explains what its fundraiser supports.
What if something is wrong with my order?
Contact us and we’ll make it right. See Shipping & returns for the full policy.
Who do I contact with questions?
Contact us at hello@shopandrally.com or through our contact page. We handle orders and support for every shop.
Running a shop
What does our organization need to do?
Provide your approved branding, review your collection and promotional materials, and share your shop with your community. We handle the shop, merchandise production, orders, shipping, and customer support.
Do you provide materials to promote our shop?
Yes. We create branded printed materials and ready-to-share digital assets that direct supporters to your shop. We confirm the contents of your launch kit with you before launch.
Do we need to buy inventory?
No. Items are made as supporters order them, so there’s nothing to buy up front, shop, or hand out.
Who ships the orders?
We do. Each order ships directly to the supporter who placed it. Your organization doesn’t pack, sort, or deliver anything.
How much do we earn?
Your organization earns money from eligible purchases in its shop. The amount depends on the products in your collection, and we agree on it with you in writing before your shop launches.
When do we receive our funds?
We confirm how and when earnings are paid out, and how they’re reported to you, before your shop launches.
Can we approve the designs?
Yes. Nothing goes live until you’ve approved the designs and the full merchandise collection.
How quickly can our shop launch?
It depends mostly on how quickly designs are approved. We’ll give you a timeline after we review your request.
Who helps customers with order issues?
We do. Supporters contact us about orders, shipping, and returns, so your team doesn’t have to field those questions.
Turn your community’s support into funds.
Get a custom merchandise shop built around your organization. We handle the setup, orders, and shipping.